Return Policy

Return and Refund Policy

This page explains Chandler Sari-Sari Return and Refund Policy.

Thank you for choosing Chandler Sari-Sari. We're dedicated to ensuring your satisfaction with our products and services. Please take a moment to review our comprehensive return and refund policy.

Cancellation & Refund Policy

To cancel an order, please contact us via customer support email (support@chandlersarisari.com, chandlersarisari@gmail.com) or the website's chat.

If the order has not been processed at our store, we'll refund the full amount promptly, without any additional charges.

If the requested order is process, it will be processed as a return.

Should you require further assistance, don't hesitate to contact the carrier directly for support and refunds. Alternatively, you can email us at support@chandlersarisari.com chandlersarisari@gmail.com) if issues persist.

Return & Exchange Policy

• Return Process

You can return a product within 7 days of receiving it.

You must request a return through the customer support email (support@chandlersarisari.com, chandlersarisari@gmail.com) or the website's chat within 7 days of receiving the product.

You must inform us in advance before proceeding with the return. We are not responsible for products sent arbitrarily without prior contact, which may result in loss or additional shipping costs.

• Returning Cost & Penalties

If we made a mistake (mis-delivery, wrong items, damage/defective products), we'll pay for the return.

The refund amount may vary depending on the product purchased. The delivery fee from the customer to the refund support must be paid in advance by the customer.

• Return Procedure

The return procedure should be followed as outlined below. Chandler Sari-Sari is not responsible for damages incurred by not following procedures such as loss of products sent randomly.

If we made a mistake:

1. Communicate your intention to return via customer support email support@chandlersarisari.com chandlersarisari@gmail.com) or the website's chat.
2. We will determine the fault and processes of a refund.

If it's the Buyer's mistake:

1. Inform us of your intention to return via customer support email support@chandlersarisari.com chandlersarisari@gmail.com) or the website's chat.
2. Upon assessing the fault, we will guide you on shipping the product to the designated local return location.
3. Ship products to the local return location (687 E Sako Pl, Chandler, Arizona 85286, United States)

Unacceptable Returns:

We do not accept returns under the following circumstances:

• If the return request is made after 7 days of receiving the product.
• If the product is lost or damaged due to customer negligence or improper use.
• If the product tag is removed or the brand box is lost or damaged, unless it's necessary to inspect the contents of the product due to packaging damage.

Exchange Process:

Due to the nature of groceries and our delivery process, we do not offer exchanges. Customers wishing to exchange products must follow the return procedure outlined above.